Privacy Policy

This policy explains what Neutine Network collects when you play or use this website, why, and what you can do about it. Neutine Network is run by the team that runs it, who decides how this data is used. Contact: our staff team.

What we collect

When you join a server

• Your Minecraft username and UUID
• Your IP address, and when and where you played
• Your stats, levels, inventory, homes, progress and settings
• Your rank and language

What you say and do in game

• Public chat, private messages and the commands you type. Staff can read these.
• Game events such as deaths and combat logging
• Messages to friends through the portal, and messages staff send to your inbox

If you make a portal account

• Your email address and a scrambled copy of your password
• Your IP address and browser details when you sign in
• Your profile bio and crew details
• Your Discord ID and username, if you link Discord

When you contact or apply to us

• Reports, including who you report and any evidence
• Feedback form answers
• Staff applications, along with staff notes about them

Moderation records

• Warnings, mutes, kicks and bans, with reasons
• Staff notes about your account
• Possible second accounts, found by comparing IP addresses

When you buy something

We keep the transaction reference, your username and UUID, what you bought and the amount. Tebex handles your payment details, so we never see your card number.

Why we use it

Why	Our legal reason, where that applies
Run the game, save your progress and give you what you bought	To provide the service you asked for
Keep players safe, moderate chat, stop cheating and ban evasion	Our legitimate interest in a safe, fair network
Fix problems and see how busy the network is	Our legitimate interest in running it well
Keep payment records and handle refunds	To meet legal and accounting duties
Email you about your account, crew or punishments	To provide the service, and our legitimate interest in safety

We don't sell your data, and we don't use it for advertising.

What others can see

Your username, stats and leaderboard positions can appear on public pages. Your profile page is private unless you make it public. If your crew's profile is public, your username and crew rank can appear on it. Staff only see what their role allows, and staff actions are logged.

Who we share it with

• Tebex handles store payments. Its own privacy policy applies.
• Discord receives data if you link your account. We may also post some events, such as punishments, reports and purchases, to our Discord server.
• mc-heads.net supplies player head pictures. Your browser asks it for them, so it can see your IP address and which username was requested.
• Our email provider delivers the emails we send you.
• Our hosting providers run the servers this data is kept on.
• Authorities, if the law requires it, or to protect someone's safety.

Some of these companies may be in other countries, which can have different privacy laws.

How long we keep it

Data	How long
Link codes and sign-in checks	Removed soon after they expire
Server console lines	7 days
Website sign-in sessions	Until they expire or are cleared
Chat, private messages, commands, session and IP history, game events	We don't currently delete these on a set date
Moderation records, reports and staff action logs	Kept for as long as they are needed to keep the network safe
Payment records	Kept for as long as accounting and tax rules require
Account and game data	For as long as you play, or until you ask us to delete it

Your rights

Depending on where you live, you can ask us to give you a copy of your data, correct it, delete it, limit how we use it, or stop using it. Portal account deletion and data downloads aren't automatic yet, so email our staff team from your account's address, or tell us your username if you have no account. We may need to check it's you, and we aim to reply within 30 days.

We may keep some data where we have a good reason or a legal duty to, such as ban records and payment records.

You can also complain to your local data protection authority.

Children

Neutine Network is for people aged 13 and over. If you think a younger child has given us personal data, contact our staff team and we will remove it.

Security

We use scrambled passwords, role-based staff access and logging of staff actions. No system is perfectly secure, so please use a password you don't use anywhere else.

Changes

We may update this policy. The date at the top of this page shows when it last changed.